IT Service Delivery

IT Service Delivery

Service Management

Information technology service management are the activities that are performed by an organization to design, build, deliver, operate and control information technology services offered to customers.

Networks and Server Infrastructure

Server and network equipment is the basis of any information systems. Failures in the network or on servers inevitably affect the operation of all information systems, and the reliability and speed of server and network.

IT Audit and Security

IT Security is the information security which is applied to technology and computer systems. It focuses on protecting computers, networks, programs, and data from unauthorized access or damage. IT Security can also be referred networks, programs, and data from unauthorized access or damage.

User Support Services

A user support specialist is a front-line employee who deals with customers when they encounter problems with a product or service. User support services are required to help consumers resolve their issues, either via telephone, email, online chat or in person.

Reduced risk

With an external managed services team, you typically have a more well-versed team, better checks and balances, and more streamlined processes than you can see in an in-house team.

Detailed service agreements

Instead of a salaried in-house employee who is at the mercy of whatever emergency is loudest and most urgent, managed service providers have a detailed list of deliverables that are rarely—if ever—matched by a full-time employee.

Greater expertise

Instead of relying on the knowledge of in-house individuals, you’re benefiting from the expertise of a robust outsourced managed services team that is regularly trained to keep up to date with latest shifts and trends in services delivered.

After hours and holiday support

Just because your employees are gone for a weekend or holiday doesn’t mean your technology and servers are put on hold as well. Our managed services provide 24/7 monitoring and support— even on weekends and holidays.

Better cost efficiency

Receive round-the-clock monitoring without the cost of a 24/7 in-house team.

Higher standards of certification

Since managed services represent a host of technology vendors, they typically have to hold more up-to-date certifications in the constantly-evolving IT products and services than an in-house IT expert would require. This means more informed decisions and expertise.

Increased continuity

Using an outsourced managed services provider typically means a higher degree of security due to round-the-clock monitoring and preventing “putting all your eggs in one basket” with a single internal hire.

Predictable pricing

Emergency response purchases, such as those typically experienced by an in-house IT team undergoing unplanned or urgent IT repairs, almost always cost more than preparation and planned management by a managed services provider.

Benefits