Soft Development

IT Service Delivery

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Customer Satisfaction Form

Please select the product you want to rate

Your Full Name

Your Organization name

Response / Attitude of employees

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Awareness of fulfilling the job requirements

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Timely execution of requests (contracted SLA)

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Updating the Reports / General Project status on time

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Delivery of final Reports on time and in the required format

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Quality of work of the support department (call center)

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Quality of information in Release Notes

1 (Very Bad)

5 (Perfect)

Comment if the rating is lower than Good (3)

Are you satisfied with the current state of the product and its latest changes?

Please indicate all the pros and cons that you consider important:

Other comments and suggestions, if any:

THANK YOU FOR YOUR VALUABLE FEEDBACK

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