Smart Solutions Group is committed to providing high-quality IT products and services that meet or exceed the requirements of our customers and other stakeholders.
We achieve this by:
• Understanding the needs of our customers and other stakeholders. We regularly engage with our customers and other stakeholders to understand their needs and expectations. We use this information to inform our product and service development, delivery, and support processes.
• Establishing and maintaining quality objectives. We establish quality objectives that are aligned with our strategic direction and operational goals. We regularly review and update our quality objectives to ensure that they remain relevant and achievable.
• Implementing and maintaining a Quality Management System (QMS). Our QMS is based on the 150 9001:2015 standard.
lt provides a framework for us to manage our processes and ensure that we are consistently delivering high-quality products and services.
• Continually improving our processes and products and services. We are committed to continually improving our processes and products and services. We do this by regularly reviewing our performance and identifying areas for improvement.
We then implement corrective and preventive actions to address these areas.
AII employees at Smart Solutions Group are responsible for implementing and maintaining this Quality Policy. We are committed to working together to provide our customers and other stakeholders with the highest quality products and services.
This Quality Policy is communicated and understood by all employees at Smart Solutions Group.
lt is also available to the public on our website www.smartsolutions.az.
SSG's Quality Policy is reviewed and updated annually by Top Management.